Returns & Exchanges
Circumstances that products can be returned
-Within 7 days from the date of receipt of the goods. However, if the home appliance product has been opened or the packaging is damaged, resulting in the loss of the value of the product, return and exchange are not supported.
-When the content of the goods and services received by the customer is inconsistent or nonconforming with the content of the advertisement displayed, within 3 months from the date of receipt, and within 30 days from the date of knowing the fact.
Circumstances that products cannot be returned
-When the goods disappear or are damaged due to the customer's reason except where the packing is damaged for confirming the contents of the goods etc.
-When the package has been opened or damaged, resulting in the loss of value of the goods
(for example: household appliances, food, records, etc. However, when the notebook computer with LCD screen, LCD display, digital camera, etc. apply for return / exchange due to poor pixels, the regulations of each manufacturer shall prevail.)
-When the customer has used or used part of the goods, resulting in a significant decline in the value of the goods. However, cosmetics are only available for trial use.
-After a period of time, it is difficult to continue to sell, resulting in a significant decline in the value of commodities
-When the packaging of reproducible goods is damaged
(for details, please consult the customer service center for 1:1 e-mail.)
※When the customer changes his mind and needs to replace or return the goods, the customer shall bear the return cost.
(including color change, size change, etc.)